Electric Hydrofoil Experience - Terms and Conditions

Your ticket includes:

• A return trip on the electric hydrofoil ferry departing from Viaduct Harbour Marina for a harbour cruise.
• One premium beverage (either champagne, light beer or a non-alcoholic option), together with an appetiser, are included with your ticket.
• Refreshment options may vary based on availability and cannot be substituted or changed on the day of your experience.

• Tickets are capacity-managed and subject to availability at the time of booking.
• The hydrofoil ferry has a maximum capacity of up to 8 guests per trip.

• The vessel is not suitable for children under 16 years or infants. Guests must be 16 years or older.
• Guests aged 16 or 17 must be accompanied by a parent or guardian.
• Given the size and safety requirements of this vessel, wheelchair access is not currently available.
• If guests require boarding assistance, they should make contact in advance by calling 0800 FULLERS.

• The average passenger weight must not exceed 85kg; if booking as a couple or group, ensure the total combined weight does not exceed this limit.
• The total combined weight of all guests aboard must not exceed 850kg. 

• The hydrofoil ferry experience is subject to operational conditions and safety considerations and regulations.
• If the vessel cannot foil due to weather or unforeseen circumstances, you may be offered either:
• A refund; or
• Rebooking on another service (subject to availability and capacity).

• Tickets are valid only for the date and time printed at the time of purchase.
• Tickets are non-transferable and cannot be resold or exchanged.

• Changes or cancellations must be made at least 48 hours prior to your scheduled departure.
• No refunds or changes are available within 48 hours of travel.
• Refunds will be provided if Fullers360 cancels the service for reasons within its control.

• If the experience is cancelled due to adverse weather conditions, you will be notified on the morning of your scheduled departure.
• In the event of a weather cancellation, you may choose to:
• Receive a full refund, or
• Rebook on another service (subject to availability).

• Guests must arrive at least 15 minutes prior to their scheduled departure time to complete a mandatory safety briefing.
• Late arrivals may result in denied boarding without a refund.

• No large personal items (e.g., suitcases or large backpacks) are permitted on board.
• There are no toilet (or washroom) facilities on the vessel.

• If you miss your scheduled departure, rebooking may be offered, subject to capacity.
• Refunds are not available for missed departures.

• Guests are responsible for their personal belongings. Fullers360 is not liable for lost or damaged items.
• Disruptive or unsafe behaviour may result in denied boarding or removal from the service.

For further details, refer to Fullers360’s general conditions of travel at - Terms and conditions