Fullers360 FAQs

Fullers360 services:

• Rangitoto Island
• Waiheke Island

Fullers360 operated services:

• Beach Haven
• Devonport
• Gulf Harbour
• Half Moon Bay
• Hobsonville point

Ferries depart from Downtown Ferry Terminal located on Quay Street from piers 1-14.

We recommend arriving at the ferry terminal at least 30 minutes for booked ferry services (ie. Rangitoto Island) and 1 hour for open ferry services (ie. Waiheke Island), during the busy summer season and on public holidays prior to departure.

Fullers360 does not provide transport for vehicles. It is possible to hire a car upon arrival to Waiheke Island. 

There are several convenient parking buildings within walking distance of the Downtown Ferry Terminal. The closest is the Downtown Car Park, located on the corner of Customs Street West and Albert Street, roughly a five minute walk. 

To find out more about parking rates at the Downtown Car Park click here

No, we're two separate companies. Fullers360 operates ferries in Auckland's Hauraki Gulf only.

If you have left personal belongings on one of our vessels, please enquire at any ticket office or call +64 9 367 9104.

Fullers360 are proud to support the Department of Conservation (DOC) and Auckland Council’s joint 'Treasure Island' initiative. All vessels are licensed to visit conservation islands and hold a 'Pest-Free Warrant' that recognises the company's commitment to biosecurity standards.

But we need your help to keep the islands pest-free. Remember to thoroughly check your gear for pests before boarding, clean your footwear to remove soil and seeds (brushes are available on the wharves), and ensure your gear is zipped up and any food is in a sealed container.

For more information, visit our Biosecurity page here. 

The MyFerry mobile app gives you access to information on destination timetables and fares, to purchase, view or use QR code tickets to board your ferry, renew your monthly and multi-trip passes, book tours and events, and receive instant notifications of changes to your travel.

Download from the App Store or Google Play.

The Downtown Ferry Terminal has two ticket offices and an information centre located on Quay Street. For more information and hours of operation click here.

Yes, tickets can be purchased online or in person at the ticket office prior to travel. However, bookings are essential for destinations that have limited capacity per sailing, including Rotoroa Island. Bookings for Rangitoto Island are recommended, but tickets can be purchased at the ferry terminal if capacity has not been reached. 

There are two different types of ferry tickets, depending on the destination you're travelling to:

Open tickets: ferry tickets to some of our destinations allow you to travel on future dates, generally within one year of the purchase date. In this instance, you may take any sailing that suits your schedule - as long as it hasn't reached capacity.

Booked for a specific date and time: some destinations have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. Please see the information about booking tickets for overnight stays, as you'll need to ensure you book the exact date and time you wish to return.

You can stay at your destination overnight with a return ferry ticket for the exact date and time you wish to return.

If you have booked your accommodation at one of the islands we travel to, please ensure you have booked the correct return ferry on the exact date and time you wish to return.

IMPORTANT: A same day return ticket does not include an overnight return from any of our destinations. Avoid disappointment on the day, check that you have booked the correct return ferry dates.

- Sailings to Rotoroa Island have limited capacity - this means ferry bookings are essential and valid only for the date and time indicated on the ticket.

- Waiheke Island travel is more flexible, as ferry tickets are valid any day within a year of purchasing. Purchasing a return ferry ticket allows you to travel back to Auckland any day, on any sailing - as long as it hasn't reached capacity.

If you travel regularly on selected Fullers360 services, you may be eligible for various discounted passes and tickets for more cost effective travel. See pass options for Waiheke Island here and please visit Auckland Transport for AT HOP pass options. 

The definition of a 'family' for all Fullers360 ferry services and tour products is as follows:

•  Family: 2 adults and up to 2 children
•  Child: 5 to 15 years inclusive
•  Under 5 years: free
•  The family fare for ferry travel to Waiheke Island allows you to add additional child tickets at a 10% discount.

Fullers360 strongly recommend a parent, guardian or older relative accompany any child under 14 years of age on all services. We cannot and will not take any responsibility for the supervision and care for children under 14 years of age under any circumstances.

If you wish to have your child travel unaccompanied on our services, please complete the Unaccompanied Minors Form for Fullers360 and hand it to the staff at our ticket offices prior to putting your child on-board. 

Read more information about our unaccompanied minors policy in the code of conduct section under 'children' here.

New Zealand senior citizens can travel for free* with an AT HOP card loaded with a SuperGold public transport concession on selected ferry services in Auckland, after 9am weekdays and all day weekends and public holidays.

Where does the free travel apply to?

• Bayswater
• Beach Haven
• Birkenhead
• Devonport 
• Gulf Harbour
• Half Moon Bay
• Hobsonville
• Te Onewa Northcote Point
• Waiheke Island

Excludes free ferry travel on any tour or ferry tour service to:

• Coromandel
• Harbour Cruise tour
• Motutapu Island
• Motuihe Island
• Orapiu
• Rangitoto Island
• Rotoroa Island
• Tour products
  *If you tag on before 9am on weekdays, adult fares will apply.

Your gold AT HOP card is a personal card, this means that:

- You are required to present this card to obtain any of its permitted discounts and concessions.
- You cannot give your card away, lend, assign, or pledge it to somebody else.
- You cannot use your card if you have been asked to send it back and/or have been sent a new card.
- When using your card to access free off-peak public transport you may be asked for another form of ID.

Carry your SuperGold card or Senior Citizen ID card and your AT HOP card when travelling. Please refer to Auckland Transport website for more information by clicking here.

Where can you buy a gold AT HOP card?

Gold AT HOP cards are available for sale at all AT HOP retailers except online and excludes prepay AT HOP cards sold at New World, PAK’nSAVE and Four Square stores. AT HOP Cards are subject to SuperGold conditions of use. To view the conditions of use click here.

Tertiary fares are available on many of our AT commuter routes for students with an AT Hop card and AT tertiary ID sticker. Visit the AT website for more information.

Fullers360 facilitate school field trips to select Hauraki Gulf islands - providing a perfect opportunity for students to learn about the natural world around them and important conservation projects. For information about school trips to Rotoroa Island, Motuihe Island, and Rangitoto Island, visit the 'school groups' page.

Fullers360 FlexiPasses are available for travel between Waiheke Island and downtown Auckland.

You can purchase a FlexiPass online at fullers.co.nz and on the MyFerry app or at a Fullers360 ticket office. If you purchase a FlexiPass at a ticket office you'll be given a physical pass, if purchased online your pass will be linked to your Myferry app account.

FlexiPasses can be topped up online at fullers.co.nz and on the MyFerry app.

You can top up your FlexiPass in 10-trip increments.

• All FlexiPasses issued before 31 March 2021 are valid for three (3) years from the date of purchase. FlexiPass expires one year after creation or last top up.

•  All FlexiPasses issued as of 1 April 2021 are valid for one (1) year from the date of purchase. FlexiPass expires one year after creation or last top up.

No, you can purchase a FlexiPass or top up your FlexiPass at any time.

Most ferries have fully licensed cafés, WiFi, power points, luggage racks and bike racks. All ferries are equipped with toilets.

A selection of food and beverages can be purchased on board most of our Fullers360 vessels. These vessels are fully licensed with both non-alcoholic and alcoholic beverages available for purchase. The food on-board is fresh and locally-sourced, with healthy options available. The menu also includes some Waiheke Island-made products.

If you're bringing your own food on board, please note that when travelling to a Department of Conservation (DOC) managed islands, all food must be packed in rodent-proof/sealed containers.

Yes, EFTPOS is available at all ticket offices and on most vessels. Services to Waiheke all have EFTPOS facilities on-board. All major credit cards are accepted but we do not accept cheques unless under prior arrangement.

Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

Animals are not permitted to travel on ferries to Department of Conservation (DOC) managed islands, which include: Rangitoto Island, Rotoroa Island, Motutapu Island or Motuihe Island.

Please check with Fullers360 staff if you are unsure if this will affect your particular travel plans.

Bikes and scooters travel free with any fare-paying passenger on most services, subject to available space. Most of our vessels are equipped with bike racks or hooks. Using these storage options reduces the risk of your bike falling and causing damage or injury. On vessels that bike storage is unavailable, please ensure you position your bike safely and out of the way of other passengers.

Bikes and scooters need to be stored outside on the back deck of most of our vessels. Two of our larger vessels (Kekeno and Ika Kakahi) are designed to carry bikes inside the cabin. Please follow instructions from our crew on where bikes and scooters can be stored.

Fire extinguishers are carried on board all vessels. Lithium fire blankets are carried on select ferries where e-bikes and e-scooters are permitted inside the cabin. Charging of e-bikes and e-scooters is not permitted whilst on board.

Bikes are not permitted on services to Department of Conservation (DOC) managed islands, which include: Rangitoto Island, Rotoroa Island, Motutapu Island and Motuihe Island.

Yes. ATM machines are located next to the Fullers360 Ticket Office, Auckland Downtown Ferry Terminal and at Devonport Ferry Terminal.

Fullers360 strives to offer accessible and affordable transport to all our passengers travelling with access challenges and those with limited mobility. Most vessels in the Fullers360 fleet are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

• Auckland Downtown Ferry Terminal
• Bayswater
• Birkenhead
• Devonport
• Half Moon Bay (accessibility is vessel dependant)
• Te Onewa Northcote Point (accessibility is tidal dependant)
• Waiheke Island (Matiatia)

For more information about wharves and ferries that are not wheelchair accessible, click here. We advise you contact us in advance to ensure the service you’ll be travelling on can provide you with additional assistance and is accessible to your needs.

If you're travelling to Waiheke on Christmas Day please be aware that, due to it being a public holiday, businesses will be closed for the day. It's still a great place to visit, so unless you're packing a picnic it might pay to call ahead before you travel.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown Ferry Terminal please allow at least 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walking to the terminal. Click here to learn more.

Please use the current ferry terminal pier map below as a guide.

Waiheke is an easy trip from Auckland City – perfect for a special meal, a full day adventure or even a weekend getaway. We recommend dedicating at least half a day to experience the island.

No you can't take a car on a Fullers360 ferry, as we operate a passenger service only, however, you can hire a car or bike on Waiheke Island – check out our Drive Waiheke package for a cost-effective option.

The Waiheke Island Fullers360 ferry service arrives at Matiatia wharf, located on the western side of the island. This is the main wharf, where most tours, bus services and taxis start from.

There are plenty of convenient travel options around Waiheke Island, including the Fullers360 Hop-On Hop-Off Explorer Bus, public buses, rental cars and bike hires. Fullers360 operates the Waiheke Island Hop-On Hop-Off Explorer Bus which meets the ferries on arrival every 60 minutes (operating between 9.45am and 6.30pm).

Read more about the Explorer Hop-On Hop-Off bus tours. You can also hire a car or bike – check out our Waiheke Island Ferry and Car Hire or Ferry and e-Bike Hire for cost-effective options.

Yes, Waiheke Bus Company operates a network of public bus services to transport you to key parts of the island. Most services connect with the ferry arrivals and departures. For more information and timetables visit our section on the Waiheke Bus Company.

This varies depending on how long you plan to stay and which activities you plan on doing. If you’re planning to explore the beaches and walking trails, wear good walking shoes, plus bring sunblock and a sun hat, swimming gear and a towel during summer. We’d also recommend bringing a rain jacket and warm clothing, depending on the time of year and conditions. There are plenty of cafés and restaurants on the island, so there’s no need to bring your own food.

Yes, Waiheke Island is a perfect place for a family day out.

Yes, but space on our buses is limited. Please be aware that access to some walking trails will be difficult with a stroller.

Yes, both Matiatia wharf and Waiheke buses are wheelchair accessible.

Yes, there are dedicated bike racks on all Waiheke Island ferries. Using these storage options reduces the risk of your bike falling and causing damage or injury.

E-bikes and e-scooters need to be stored on the back deck of the vessel. For safety reasons, they can’t be stored inside the cabin because of their lithium batteries. Please ensure you position your e-bike or e-scooter safely and out of the way of other passengers.

Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

Yes, mobile coverage is available on Waiheke Island.

Yes, there are plenty of accommodation options across the island. We recommend booking accommodation in advance, especially in the peak summer season. As most of our ferry tickets to Waiheke are open return, meaning you can return to Auckland City on any day of your choosing, on any sailing – as long as it hasn't reached capacity.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip.

Select sailings may travel via Devonport to pick up or drop off customers. 

Unless specified otherwise, Waiheke Island ferry tickets are valid for one year of the purchase date. These open tickets don’t specify a time or date you must travel, so you may take any sailing that suits your schedule - as long as it hasn't reached capacity. 

Once you exit the ferry terminal, turn right and follow the yellow penguin footprints to your tour transport/operator.

If you’re unsure of where to go, please feel free to talk to one of the Auckland Transport staff on the wharf area or the Fullers360 Ticket Office team within the terminal.

If applicable choose the destination and tour date and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket.

Click here to learn more. 

We recommend purchasing your tickets in advance prior to arrival at the ferry terminal, especially during the peak of summer and public holidays.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown Ferry Terminal please allow at least 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walking time to the terminal. Click here to learn more.

Please use the current ferry terminal pier map below as a guide.

Ferries travel to Rangitoto Island frequently throughout the day so you have the choice of staying there for a morning, an afternoon or the whole day.

There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food brought on to the island must be packed in a rodent-proof, sealed container (e.g. hard plastic).

• Good walking shoes, sunblock and a sun hat. The heat reflecting off the volcanic rock can be intense.

• Swimming gear and a towel during summer.

• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.

• A rain jacket, depending on the time of year and conditions.

  There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island

  here.

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
• Ensure your footwear, clothing and bags are clean and free of soil and seeds.
• Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
• No open bags or boxes will be allowed on board. Everything you bring must be sealed or zipped closed.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

Yes, Rangitoto Island is great for children 5 years and over to visit with a parent or guardian, as there are lava caves, native bush and beaches to explore.

We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

Unfortunately, both Rangitoto wharf and Islington Bay wharf are not wheelchair accessible.

No. These items are not permitted on the island.

Dogs and pets, are not permitted on Rangitoto Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, toilets are located at the information area at Rangitoto wharf, at Islington Bay and McKenzie Bay. There are no toilets available at the summit.

Yes, mobile coverage is available on Rangitoto Island.

Bookings are recommended for all departures to Rangitoto Island. Coming off the island you have a choice of time so you don't have to book the return time, but tickets are same day return only.

The Rangitoto Island Historic Conversation Trust rents out two baches that can be booked via rangitoto.org. Camping is not permitted on the island, however you can camp on neighbouring Motutapu, which is connected to Rangitoto Island by a causeway. To find out more about staying on Motutapu Island click here.

Select sailings may travel via Devonport to pick up or drop off customers.

Don’t get stranded! Make sure you check the time of the last ferry at the start of your trip. There is a clock on the wharf when you arrive on the island which will show the last departure each day. If you do get stranded or lost please call Fullers360 on 0800 385 5377 or the Rangitoto DOC Field Officer on 0272 974 868. Costs will be incurred for a pick up outside our scheduled services. In case of extreme emergency, please call 111.

From time to time, adverse weather conditions require us to sail into Islington Bay wharf instead of Rangitoto wharf. This means there are some changes to your walking time on the island. It may take up to an extra hour to walk to and from the summit from Islington Bay, and the track is shared by vehicles. We recommend you plan your walk accordingly and note the time of the last ferry off the island. If you are unsure of which wharf we will be sailing to, please check the website for any travel alerts, or call our customer service team on 09 367 9111 on the morning of your departure.

If applicable choose the destination and tour date and click ‘buy now’ then follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].

Click here to learn more. 

We recommend purchasing your tickets in advance prior to arrival at the ferry terminal, especially during the peak of summer and public holidays.

Please see the Department of Conservation website for details: https://www.doc.govt.nz/parks-and-recreation/places-to-go/auckland/places/rangitoto-island/

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown Ferry Terminal please allow at least 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walking time to the terminal. Click here to learn more.

Please use the current ferry terminal pier map below as a guide.

Visiting Motutapu Island is a full day activity, due to the limited ferry timetable. Ferries travel to and from the neighboring Rangitoto Island frequently, but please allow plenty of time to walk between the two islands, as it takes roughly three hours to walk between Rangitoto wharf and Home Bay. 

There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food must be packed in a rodent-proof, sealed container (e.g. hard plastic).

• Good walking shoes, sunblock and a sun hat. The heat reflecting off the volcanic rock can be intense.
• Swimming gear and a towel during summer.
• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If you are staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
• A rain jacket, depending on the time of year and conditions.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here 

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
• Ensure your footwear, clothing and bags are clean and free of soil and seeds.
•  Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
• No open bags or boxes will be allowed onboard. Everything you bring must be sealed or zipped closed.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here 

Yes, Motutapu Island is great place to visit with children, as there are plenty of short walks and beaches. However, the terrain is not suitable for strollers.

We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

Unfortunately the wharf at Home Bay is not wheelchair accessible, nor are the Rangitoto Island wharves.

No. These items are not permitted on the island.

Dogs are not permitted on Motutapu Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, toilets are located at Home Bay.

Yes, mobile coverage is available on Motutapu Island.

Bookings for a specific date and time are essential for all departures to Motutapu Island and Rangitoto Island.

Yes, there is a DOC campsite at Home Bay. Bookings are essential. For more information, see the Motutapu Island stay the night page.

Yes, there are opportunities to volunteer with Motutapu Restoration Trust. Public volunteer days are held throughout the year on select Sundays. For more information, see the Motutapu Volunteer page 

If applicable choose the destination and tour date and click ‘buy now’ then follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download before you leave home so you can go straight to your boarding pier [indicated on the ticket].

We recommend purchasing your tickets in advance prior to arrival at the ferry terminal, especially during the peak of summer and public holidays.

Bookings are recommended for Rotoroa Island. Boarding for Rotoroa Island closes 15 minutes before departure time.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown Ferry Terminal please allow at least 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walking time to the terminal. Click here to learn more.

Please use the current ferry terminal pier map below as a guide.

You can visit Rotoroa Island for a half day or a full day. It is possible to extend your stay at certain times of the year by staying overnight in the fantastic accommodation on the island. If you wish to stay overnight make sure you book in advance, as accommodation books out fast. To find out more about accommodation on Rotoroa Island click here.

There are no food outlets on the island so please bring your own food and water. All food must be packed in a rodent-proof, sealed container (e.g. hard plastic). There are public BBQs on the island for you to cook your food if you wish.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Good walking shoes, sunblock and a sun hat.

• Swimming gear and a towel during summer.

• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.

• A rain jacket, depending on the time of year and conditions.

  There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.

• Ensure your footwear, clothing and bags are clean and free of soil and seeds.

• Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).

• No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

  There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

Rotoroa Island is predator-free and home to endangered native species, including kiwi, tieke, takahē and skinks. Visit our wildlife page here to see what your visit has in store.

Rotoroa is great for children 5 years and over with a parent or guardian, as there are easy walking tracks and plenty of opportunities to view wildlife. There are also interactive exhibits to explore and great beaches.

Yes, but you need to be aware that access to many parts of the Island may be difficult. Also, please be sure to remove any soil or seeds from the treads.

No. These items are not permitted on the island.

Dogs are not permitted on Rotoroa Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, mobile coverage is available on Rotoroa Island.

Yes. Located in Home Bay within the exhibition centre, and adjacent to the school house. More toilets (and outside showers) are located at Ladies Bay.

If you have booked accommodation to stay overnight please book your ferry tickets carefully, as you'll need to ensure you book the exact date and time you wish to depart and return.

Yes. There are three beautifully renovated vintage style units available to hire. These are very popular so be sure to book well in advance. To find out more click here.

If you’re planning an overnight stay and have booked your own accommodation at one of the islands we travel to, please ensure you have booked the correct return ferry on the exact date and time you wish to return.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

No. The ferry to Rotoroa Island stops at Orapiu, Waiheke Island to drop off and pick up passengers.

If applicable choose the destination and tour date and click ‘buy now’ then follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download before you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance prior to arrival at the ferry terminal, especially during the peak of summer and public holidays.

Boarding for Coromandel closes 15 minutes before departure time.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Coromandel offers different length experiences depending on what sort of stay you'd like to have. This really depends on how much of the Coromandel you want to experience. You will spend at least one full day exploring the region. The 1 day trip sees you leave in the morning and return the same evening. If you wish to stay longer you can. You can spend a night, a weekend or even longer exploring the gorgeous Coromandel (depending on the time of year you're travelling). Be sure to check out our ferry timetable to see when our return sailings are. Click here for ferry timetables.

There is always something to see and do, including the Driving Creek Railway and Potteries, the Waterworks, beautiful landscape attractive to walkers and cyclists, and of course the friendly Coro-style hospitality offering fresh local seafood and catering for all tastes. Stop by one of the nearby stunning beaches (Whangapoua Beach, New Chums Beach, Hot Water Beach, Kuaotunu, Whitianga) for family swimming and picnics. For a bit more of an adventure, stay longer and explore Cathedral Cove, Hot Water Beach, Coromandel’s most famous attractions or the remote splendour of the Northern Coromandel. 

Yes, however there is limited capacity so you must book this in at the time of your ferry booking to ensure we have space to carry it.

A return shuttle between the wharf to Coromandel Town is included in your ferry tickets.

You can book our two-day Coromandel Classic tour which will take you to Hot Water Beach and Cathedral Cove. For more information on our tour click here.

No. The ferry to Coromandle makes stops at Orapiu, Waiheke Island and Rotoroa Island to drop off and pick up passengers.

Sailings to Coromandel have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. If you're planning an overnight stay in Coromandel Town, you'll need to ensure you book the exact date and time you wish to return. 

There are plenty of great accommodation options depending on what kind of stay you’d like. Here are some that we recommend:

• ANCHOR LODGE anchorlodgecoromandel.co.nz
• OCEANS RESORT WHITIANGA oceanresort.co.nz
• TOP 10 HOLIDAY PARK coromandelholidaypark.co.nz
• THE COROMANDEL TREEHOUSE coromandeladventures.co.nz
  If you’re planning an overnight stay and have booked your own accommodation at one of the destinations we travel to, please ensure you have booked the correct return ferry on the exact date and time you wish to return.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

No. Afterpay you will never pay any interest, although you may be charged a fee if you don’t pay on time.

Afterpay will cost you no more than if you paid the whole amount at once. There will only ever be an extra cost if you do not make your payments on time.

Your first payment will come off your credit or debit card at the time of purchase. Your further three payments will come at the two-, four- and six-week mark after your first payment. If you would like, you can select your payment day on your Afterpay online account.

You can find this information on your online Afterpay account or on the Afterpay app. Afterpay also sends useful reminders when payments are due.

Yes, using your Afterpay virtual card you are able to pay for your booking at downtown Auckland Fullers360 ticket offices only.

This will not be a problem. When you pay with Afterpay you are still subject to our normal Fullers350 terms and conditions. You simply need to request to cancel or amend your booking by calling our Contact Centre on 09 367 9111 and they will be able to help.

Yes, you can make more than one booking using Afterpay, as long as the total value of all our Afterpay purchases remain under your Afterpay limit. You can find your Afterpay limit on your online account or on the Afterpay app.

You can purchase any of our Fullers360 sailings and tours to the following destinations: Waiheke Island and Rangitoto Island.

The MyFerry app is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.

The MyFerry app is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.

You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.

To have your My Ferry account permanently deleted please email enquiries@fullers.co.nz requesting the account deletion including your email address the account is registered against. This action will remove your ability to log into both the My Ferry app and website portal. We will continue to retain any transaction data if you should need it.

A ‘ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.

When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards

Ticket type examples:

• Single return trip ticket
• 40-trip ticket (Waiheke)

A ‘pass’ is defined as a long-term, multi-trip card with photo ID available for Waiheke routes only. Passes can be purchased only at ticket offices, but can subsequently be renewed online with the exception of the FlexiPass which can also be purchased on the MyFerry app.

Pass Types:

• Monthly pass (Waiheke)
• FlexiPass (Waiheke)

If your Pass is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. If it’s not appearing, chances are you’ll just need to link your Pass to your MyFerry account.

Please note, these instructions apply to Monthly, 30-Day only.

• For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to manually add your pass by linking it to your MyFerry account, which you use to sign in to the MyFerry app.

• To add your pass to your MyFerry account within the app, go toSettings > Manually add a pass to your account.

• Enter your Last Name and Pass ID and tap Add Pass. (See below red box outlining where you will find Last Name and Pass ID)

• You can then subsequently renew your pass through the MyFerry app if it’s linked to your MyFerry account.

• IMPORTANT note about error messages:If you have recently had a Pass reissued, there will be a new Pass ID number which must be updated in your account. If the Pass ID number is not updated against the new card, the MyFerry app will display an error message. Please ensure you update the Pass ID of the reissued Pass.

If your 40 trip ticket card is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. If it’s not appearing, chances are you’ll just need to link your 40 Trip to your MyFerry account.

Please note, these instructions apply to the 40-trip only.

• For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to manually add your 40 trip ticket by linking it to your MyFerry account, which you use to sign in to the MyFerry app.
• To add your 40 Trip to your MyFerry account within the app, go to Settings > Manually add a pass to your account.
• If your card is an older version and has a barcode only, enter the last 11 digits of the barcode into the Pass ID section and Add Pass. (See below red box outlining where you will find the barcode digits)
• If your card is the new version and has a Pass ID number as well as a barcode you need to enter the Pass ID number only into the Pass ID section (not the barcode number) and Add Pass.
• IMPORTANT note about error messages: To activate a 40 Trip in the app your must use the last 11 digits only of the barcode. If you enter the entire number starting with the first 7 digits, the MyFerry app will display an error message.

If your tickets are active/valid and linked to your MyFerry account, they will show in the My Tickets section of your app.

If your tickets are not appearing, the good news is that tickets purchased via a MyFerry account are still available in the app – not lost! To help locate your tickets, please follow the troubleshooting list below.

Are you logged in to the correct MyFerry account?

Many users have created multiple MyFerry accounts. The most common reason for a missing ticket is that you may be logged in to a different account than the one the ticket was purchased through.
Please check whether you have multiple accounts, and which account you were logged in to when the ticket was purchased.

Have you forgotten your MyFerry account information?

As a friendly reminder, email notifications have been sent to all MyFerry account holders advising them of their username and password. You can also request this information from the Login screen of the MyFerry app.

Are you sure you purchased the ticket while logged in to your MyFerry account?

Only tickets purchased against your MyFerry account will appear in the app.
If you’d like to be able to use a ticket within the app, you’ll need to make an in-app purchase. When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the My Tickets page in the app.
Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.

Still having trouble and need to access your ticket quickly?

When you purchase a ticket via the Fullers360 website or MyFerry app, it is emailed to you to print at home.
Please note: This information applies to tickets only – not passes. For any missing passes (monthly or 30-day), you’re able to add manually by via the MyFerry app. Choose Settings > Manually add a pass to your account. Enter your last name and Pass ID and tap Add Pass.

If this does not resolve the problem please contact our Customer Care Centre at enquiries@fullers.co.nz or Ph:+64 9 367 9111

If an error message occurs… 
If you have had a pass reissued there will be a new Pass ID number which must be updated in your account.

If the Pass ID number is not updated against the new card the MyFerry app will display an error message. Please ensure you update the Pass ID of the reissued pass.

Please note, only Passes (Monthly, 30-Day or 40-Trip) can be manually added to your account. Tickets of any other type cannot be manually added.

To add your Pass to your MyFerry account within the app, go to Settings > Manually add a pass to your account. Enter your Last Name and Pass ID and tap Add Pass. 

• From the home screen, tap on Settings > Renew a pass.
• Enter your last name and Pass ID and tap Add Pass.
• You need to have purchased your pass card at the ticket office for the first time to use this function.

If an error message occurs:
If you have had a pass reissued there will be a new Pass ID number which must be updated in your account.

If the Pass ID number is not updated against the new card the MyFerry app will display an error message. Please ensure you update the Pass ID of the reissued pass.

Please note, only passes (monthly, 30-day or 40-trip) can be manually added to your account. Tickets of any other type cannot be manually added.

To add your pass to your MyFerry account within the app, go to Settings > Manually add a pass to your account. Enter your last name and Pass ID and tap Add Pass.

There could be a few issues when trying to create an account. Please try these solutions:

• If you already have an account through our website, try logging in with these credentials
• Many users have created multiple MyFerry accounts and may not remember creating more than one account. Check you are logged in to the correct MyFerry account if you have more than one account. 
• You can request login information by using the Forgotten Password prompt on the MyFerry Login page here.
• Usernames cannot have any special characters, please try creating a username without special characters

If none of these solutions have worked, please contact us at myferry@fullers.co.nz

On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. 

Fullers360 takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.

The MyFerry app is free to download and install, and offers in app purchases of tickets and passes via credit card.

Our MyFerry app has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.

The MyFerry app has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
*Minimum requirements: iOS Software: iOS 10 and above. Android Software: 7 and above.

We value your feedback - including your suggestions for possible future improvements to the app.

Feedback can be sent to myferry@fullers.co.nz

Reset the the app by clearing the MyFerry app cache and stored data, instructions below:

iOS devices:

1. Go to Settings > General > iPhone Storage
2. Select the MyFerry app
3. Tap Delete App
4. Now head to the App Store to re-download the MyFerry app

Android devices:

1. Go to Settings > Apps
2. Select the MyFerry app
3. Tap Storage
4. Tap Clear Data and Clear Cache
5. Now start the MyFerry app

Currently only the Waiheke Island Hop-on Hop-off Explorer Bus tour is available in the MyTours app. Other Fullers360 tours are currently being developed and will be released shortly.

The app is available to download for free on Google Play and the App Store. You can search for "Fullers360 MyTours" in the app stores.

You can visit fullers.co.nz/mytours for more information about the app and how to use it. If you have any problems with the app, please contact us on mytours@fullers.co.nz.

We love hearing what you think. You can send all suggestions and feedback to mytours@fullers.co.nz.

The Fullers360 MyTours app doesn’t require you to enter any personal information, and therefore we don’t store it. The app developers are MyTours, so please refer to their privacy policy (mytoursapp.com/privacy-policy) for more information.

Waiheke Residents Lane will operate daily:

• From Matiatia (Waiheke Island)
  Monday to Sunday: 3:00pm to 6:00pm
• From Downtown Auckland
  Monday to Sunday: 9:00am to 6:00pm

The name change reflects the new features. We’ll be requiring proof of residency or employment on the island to use the Waiheke Residents Lane.

The Residents Lane is intended as a bypass of the main queue during times when we have large numbers of visitors and tourists travelling to Waiheke island. The intention is to allow residents to board the next available vessel regardless of visitor volume.  This is particularly effective on Saturday mornings, and as we move further into the season with high peak days during summers. Residents, provided they are on the wharf 5 to 10 minutes before a sailing, get on the vessel they need to. It’s important to note, at any time residents are welcome to use the regular queue if it is shorter.

At commuter times when we have less tourists visiting Waiheke, the regular queue tends to be shorter as residents fill the Resident’s Lane. In these times, residents are welcome to use any lane they prefer.

Yes, at any time you may approach any of our wharf crew for access to the special assistance area.

No, you will not need a Residents Lane card if you have a monthly pass, 40-trip ticket or an off-island ticket. However, it will be needed to travel with any other pass types including Flexipass, AT Hop Card, single trip ticket and AT Supergold card.

We want to make this process as easy as possible for you - to be issued a Waiheke Residents Lane Card, all you need to do is bring proof that you either live or work on Waiheke Island to the Matiatia Ticket Office.

If you qualify for access to the Residents Lane, up to three guests can access the Residents Lane with you.

No, The Residents lane is only operational at the Auckland Downtown Ferry Terminal and Matiatia wharf at Waiheke Island.

Customers without a monthly pass, 40-trip ticket or off-Island ticket will be required to carry the Residents Lane card to access the Residents Lane queue. Customers who are not carrying their Residents Lane card will be directed to the general queue without exceptions.